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Frequently Asked Questions

How do I know my personal details are secure?

We take our privacy and security very seriously. All of the personal information you enter is encrypted by secure server software before it is safely transmitted across the internet. To ensure the security of your card details, payments are processed securely through RealEx Payments. RealEx are compliant with PCI DSS version 3 Level 1, the highest level of PCI compliance.

RealEx Payments were one of the first service providers in Europe to achieve this Level 1 certification in October 2004.

All information that is transmitted to RealEx Payments over the internet is protected to ensure confidentiality. In addition to this confidentiality control, all messages sent to and from our services are authenticated using digitally signed digests.

How do I log in to my account on BarryM.Com?

Once you have registered with us, you will be able to log onto our website at any time by clicking on 'Login' in the top right hand side of the site. You will be required to enter your e-mail address and password.

I have forgotten my Password - How can I log in to my account?

To retrieve your password, first click the 'login' link in the top right hand side of the site. You will be brought through to the login page and asked to input your e-mail address and password. Click the 'Forgot your password?' link under the password input field.

You will be brought through to the Forgot Password page. Simply enter your e-mail address and 'Send New Password' to have your password e-mailed to you.

Why register and what is involved?

Registering takes just a few minutes, but will save you lots of time as you will not have to re-enter your contact details each time you make a purchase. You will be able to view your order history via the website and also be able to take advantage of other planned website developments such as an e-mail reminder service to ensure you won't miss any important events. When you register, you will also be given the option to receive regular updates on products, hot tips, special offers and website developments.

Barry M takes your privacy and security very seriously and is committed to safeguarding your personal details. Please see our Privacy Policy for further information.

To register, simply enter a memorable password when prompted to do so on the Customer Details Page when placing your first order. For subsequent orders, just enter you e-mail address and password to retrieve your address details.

How do I purchase items to be delivered to different addresses?

To simplify the checkout procedure, you will need to go through the ordering and checkout procedure for each address.

How much will it cost to deliver my products?

Postage and packaging charges for deliveries within the UK are charged at £2.50. Europe/International delivery - Depending on location cost of shipping is calculated by Destination, Weight and Shipping Service. Payment Methods - MasterCard, Visa, Visa Delta, Visa Electron and PayPal.

All postage and packaging charges are charged per order and NOT per item. Delivery costs will be confirmed at the checkout stage.

What Payment Methods Do You Accept?

Online we accept secure online payment using any of the following Credit Cards: Visa, Visa Electron, Visa Debit, MasterCard, Maestro and PayPal. All online transactions are processed using RealEx Payments, Europe's payment gateway of choice for processing secure payments with superior Customer Service.

By Phone if you would like to place an order over the telephone you can call us on 0208 349 2992. Our order line is open 9.00am - 5.00pm Monday to Friday.

By post you can send your order by post, making your cheques payable to “Barry M Cosmetics”. Please ensure that you include full details of the products you require, remembering to include postage and packaging fee. You can send the order to: Barry M Cosmetics, 1Bittacy Business Centre, Bittacy Hill, Mill Hill East, London, NW7 1BA.

How will I know that my order is being processed?

When you successfully place an order online, you will receive an order acknowledgement within a few minutes, provides you gave your correct e-mail address. This confirmation will include full details of your order and your unique order reference. If you do not receive this e-mail confirmation, please contact our Customer Service Team on 0208 349 2992

Are Credit Card Transactions Safe and Secure?

All transactions on our website are very secure. To ensure the security of your card details, payments are processed securely through RealEx. RealEx are complaint with PCI DSS Version 3 Level 1, the highest level of PCI compliance.

RealEx Payments were one of the first service providers in Europe to achieve this Level 1 certification in October 2014.

In the highly unlikely event that unauthorised charges are made on a Credit Card due to a BarryM.com transaction, the cardholder will not be held liable. We are member of the SafeBuy Assurance Scheme for web based retailers. This scheme is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported the by UK Government.

The scheme, amongst other things, requires web retailers to:
-Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications; - Conform to the Data Protection Act 1992; - Provide security for the processing of credit card transactions; - Include physical location and contact details for themselves on their website; - Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures; - Advise the consumer if 'cookies' are required for the processing of Data; - Not use 'spam' for marketing purposes.