Customer Services

Delivery

How much will it cost to deliver my products?

UK standard delivery is £2.50.

Europe/International delivery - Depending on location cost of shipping is calculated by Destination, Weight and Shipping Service. Payment Methods - MasterCard, Visa, Visa Delta, Visa Electron and PayPal.

The Gift Box can only be delivered to these EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden.

Please note that we only ever charge per delivery and NOT per item.  Delivery costs will be confirmed at the checkout.  

Non Hazardous UK orders will be sent via Royal Mail and hazardous goods will be sent via City Link. European and International orders will be sent via UPS.

For orders over a certain amount, additional proof of ID may be required. Whilst this process may cause some inconvenience, it is in place to prevent potential fraud and avoid unnecessary stress to our customers. We also reserve the right to deny orders which we suspect to be fraudulent in nature.

Do you ship outside the UK? Yes. We ship to most countries around the world however due to shipping regulations and legislation we can no longer send Nail Paint to Australia, Russia or South Africa.  We apologise for any inconvenience caused.  If Non EU out of the EU Zone & Air Shipping is required the shipping cost will be higher and we will contact you for payment to cover the extra cost.  Please note that UPS are only able to carry a maximum of 11 Nail Paints in one package and therefore if ordering larger quantities please be aware that extra shipping costs will be charged for additional packages sent.  All prices displayed on this website are in GBP, if you want to know the price in another currency you will need to convert it using the current day's exchange rate. 

How long should I have to wait for my delivery? We try our best to get all orders placed on a weekday before 12pm GMT (BST during the summer months) shipped that day. Orders to a UK address are then sent via City Link which should take 3 to 10 working days. Orders to  European and International addresses are sent via UPS which takes 3 to 7 working days.

Items not received? We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control i.e. adverse weather conditions, strikes etc etc.

If you are not at home when delivery is attempted a card will be left with the carriers contact details for you to rearrange delivery. If you fail to contact the carrier, they will attempt to deliver again, on the third attempt your parcel will be returned to us.

Please note: Redelivery of returned orders will incur an additional delivery payment.  

An item is not classified as "Lost" by UPS and City Link until it has been missing for 15 working days in the UK, 20 working days for Europe and 25 working days for the rest of the world. For Special Delivery items, the period is 15 working days and for international items it is 30 working days. If you still haven't received your order after this time period, please contact our customer service team by email: info@barrym.co.uk or by phone on 0208 349 2992. If you have not received your ordered items we will endeavour to resend your items one time as a courtesy once the delivery is deemed lost by the courier.  The order will be resent as a delivery that will need to be signed for.  Please note we cannot offer refunds for orders deemed lost by the courier.  We must receive notification from you within 30 days from the date of your order that your parcel has not arrived. Claims made after this time cannot be upheld.

For any products bought through a retailer and deemed by Barry M to be faulty we can only offer a monetary refund to those who can supply a receipt for their order when requested by our Customer Service Team.  Barry M has the right to refuse any form of compensation to those customers who fail to show a receipt upon request. 

Returns

If you are not delighted with your online or over the phone purchase from Barry M and if you are from the UK please return the item(s) unopened and in their original condition and packaging within 7 days of receipt for a full refund, less the delivery costs.If the item is faulty or the delivery incorrect, return the item(s) within 7 days from the date of order and we will exchange your order for the correct items ordered.  Please return your order (enclosing a note with details of any faults and/or damage where applicable) in its original condition and packaging, and send to:

Barry M Cosmetics
1 Bittacy Business Centre
Mill Hill East
London
NW7 1BA

International customers if delivery is refused by receiver UPS will charge us £20.00 for return delivery, Customers from Europe it’s £12.00. This amount will be deducted from your refund.

Please note, your country may require you the customer to pay  import charge/duties, customs and local taxes for your products. Barry M Cosmetics is not liable for these charges. We would advise you check this before placing your order.  

The parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you send them registered post and retain proof of postage, as you will need this to make a claim should your package be lost.

Please note: If you purchased your item at a store, salon, shop or any other organisation separate to barrym.com then you must adhere to THEIR returns policy. Returns for purchases made from other organisations may NOT be returned to Barry M Cosmetics; we will only accept returns on orders placed directly with Barry M online on barrym.com or directly over the phone to Barry M’s head office. Items purchased from a separate retailer and returned directly to Barry M will be returned to the sender.